Privacy Policy
Last Updated: February 4, 2026
1. Introduction
Welcome to ProHelp.ge ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you visit our website https://prohelp.ge and use our services.
By using ProHelp, you agree to the collection and use of information in accordance with this policy. We adhere to the Law of Georgia on Personal Data Protection and strive to comply with the General Data Protection Regulation (GDPR) standards to ensure the highest level of data safety.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, or otherwise when you contact us.
A. Information from Users (Clients):
- Name and Surname.
- Contact details (Phone number, Email address).
- Service location address (required for home services).
- Task details and description.
B. Information from Professionals (Sellers):
- Name, Surname, or Business Name.
- Contact details (Phone number, Email address).
- Professional details (Portfolio, Skills, Years of Experience).
- Verification Documents: Copies of ID or business registration (used solely for verification purposes and strictly protected).
- Payment Information: We collect payment details solely for the purpose of processing your monthly subscription fee. We do not store credit card details directly; they are processed by our secure payment gateway partners.
C. Automatically Collected Information:
- IP address, browser type, and operating system.
- Cookies and usage data (how you navigate our site).
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Facilitate Services: To connect Clients with Professionals. We share the Client's contact details with the Professional only after a booking is confirmed, and vice versa.
- To Process Subscription Payments: To manage the monthly subscription billing for Professionals.
- To Ensure Safety: To verify the identity of Professionals to maintain a safe marketplace.
- To Improve Our Service: To analyze usage trends and improve user experience.
- Communication: To send you updates, booking confirmations, and support messages.
4. Payment & Financial Data
Important: ProHelp operates on a subscription model for Professionals.
- Subscription Fees: Professionals pay a recurring fee to use the platform. These payments are processed securely via third-party payment gateways (e.g., Bank of Georgia, Stripe, or PayPal). We do not store your full credit card numbers on our servers.
- Service Payments: Payments for the actual services (e.g., cleaning, repairs) are made directly from the Client to the Professional (Cash, Card, or Transfer) upon completion of the job. ProHelp does not process, hold, or take commissions from these specific service transactions.
5. Sharing Your Information
We do not sell your personal data to third parties. We only share information in the following situations:
- With Service Providers: We may share data with third-party vendors (e.g., hosting services, email delivery, payment processors) who perform services for us.
- Between Users: Clients' and Professionals' contact info is shared strictly for the purpose of fulfilling the service order.
- Legal Obligations: We may disclose your information where we are legally required to do so by Georgian law.
6. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measure is perfect or impenetrable.
7. Your Rights (GDPR Compliance)
Regardless of your location, we respect your privacy rights:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You can request that we correct any information you believe is inaccurate.
- Right to Erasure: You can request that we erase your personal data ("Right to be Forgotten"), subject to certain legal conditions.
- Right to Withdraw Consent: If we are relying on your consent to process your data, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at [email protected].
8. Cookies
We use cookies to enhance your experience. Cookies are small text files stored on your computer. You can control cookie preferences through your browser settings.
9. Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date.
10. Contact Us
If you have questions or comments about this policy, you may email us at: [email protected]